March 2025
Dear IPC Digital Health Pharmacy Members,
We are proud to announce the final piece of IPC Digital Health, Pillar #4 – Medication Delivery Services is now available! This is another major milestone for the iCare+ Brand as we introduce the latest fully integrated, centrally billed, iCare+ partnership with Uber Direct, Medication Delivery Services!
As the healthcare landscape continues to evolve, I have been fortunate to speak with many member pharmacies, most recently during NCPA Multiple Locations Conference. Members were describing how they are constantly looking for innovative ways to improve patient outcomes and grow their businesses. One powerful and seamless way to do this is by offering iCare+ Medication Delivery as a supplement to existing services. By integrating Uber Direct’s medication delivery model into the iCare+ Digital Health ecosystem – we opened the door to preferred and competitive pricing and a premium partner that understands member needs!
Remember, you’re not just delivering medications—you’re ensuring patients receive the care they need in a timely and convenient manner, right at their doorstep. For many, this service isn’t just about convenience; it can be a cost-saving solution amid rising fuel and insurance costs, limited delivery ranges, or driver shortages. More importantly, it plays a vital role in improving patient adherence to prescribed treatments, directly impacting their health and well-being!
Ashton Maaraba
President of IPC Digital Health, LLC
Brand & Operations
iCare+ Medication Delivery—Now powered by Uber Direct!
Expand Your Pharmacy’s Reach with iCare+ Digital Health & Uber Direct
With iCare+ Digital Health, we are dedicated to strengthening your pharmacy’s role as a trusted virtual healthcare center in your community. As part of our commitment to innovation and convenience, we’re excited to introduce a seamless prescription delivery solution that integrates effortlessly with your existing services—helping you serve more customers, more efficiently.
Through our partnership with Uber Direct, one of the most recognized names in delivery, iCare+ enhances your pharmacy’s accessibility like never before. This is more than just a delivery solution—it’s a strategic opportunity to expand your brand and get creative with new revenue streams, from OTC and supplement sales to servicing nearby nursing homes with extended delivery hours. This powerful collaboration enables you to offer flexible, on-demand delivery options tailored to your customers’ unique needs—ensuring your pharmacy remains a leader in patient care and convenience.
Getting Started Is Quick, and Easy!
If you’re an iCare+ member, we’ve already handled the setup for you. Simply watch for your invite from Uber, follow a few easy activation steps, and start offering your customers a next-level pharmacy experience.
Stay ahead in digital healthcare with iCare+—expanding accessibility and driving innovation in pharmacy care.
Interested in Learning More?
Please reach out to us at: support@myicareplus.com. We are here to help!
Kate Helf
VP iCare+ Brands and Program Operations
Product Updates
Improving the iCare+ Experience (Plus, It’s Here – What to Know About Uber Medication Delivery Services)
We’ve had a busy month! Over the last few weeks, we’ve made significant strides in improving the user experience across different sides of our platform to support the unique architecture and programs under the iCare+ umbrella. We’ve also taken several steps to improve the performance of the platform and to fix user bugs.
With our recent launch of the iCare+ Medication Delivery Services program, all eligible iCare+ pharmacies have now received their invites to join the platform! The iCare+ Uber Medication Delivery program is designed to serve as a tool to expand your patient base. In addition, as a member of IPC, you will have access to a competitive pricing scheme that will allow you to further support your patients.
Once you’ve registered via the invite, accessing the Uber Direct platform from iCare+ is simple:
We’ve made it easy for you and the staff in your pharmacy to access the Uber Direct platform by clicking on the Uber Medication button in the left-hand sidebar once you’ve logged into iCare+.
Stay tuned for further updates!
Dylan Liang
Product Manager
The Marketing Mix
Our partnership with Uber Direct empowers pharmacies to unlock the full potential of the iCare+ platform like never before! With Uber Direct, you can save valuable time, extend your support beyond your current scope, and drive more referrals to grow your business. We have created marketing resources to support with training your team to seamlessly integrate and promote this feature, enhancing service for your existing customers.
Visit the Pharmacy Resource Library to download.
Yvonne Eberling
Product Marketing & Project Manager
Support Scoop
iCare+ Uber Direct Medication Delivery: Convenient Solutions for Your Pharmacy
iCare+ Uber Direct Medication Delivery is designed to enhance patient satisfaction, improve retention, and create more accessible communication between you and your patients.
Key Features of iCare+ Uber Direct:
Easy Access via the Platform: Pharmacies can access the iCare+ Uber dashboard directly through the platform, making it simple to manage deliveries and track orders.
Improving Patient Satisfaction & Retention: Offering timely, reliable medication delivery means your patients can receive their prescriptions right at their doorsteps. This increased accessibility not only improves satisfaction but also fosters long-term relationships and boosts retention.
Convenience for Patients: Patients can now access their medications in a convenient way without needing to leave their homes. This service is especially beneficial for those who have mobility issues, tight schedules, or prefer to avoid trips to the pharmacy.
Fast and Reliable Delivery: With Uber’s extensive driver network, medications will be delivered quickly and reliably, ensuring your patients don’t face unnecessary delays.
Controlled Substances Not Supported: Please note that, at this time, controlled substances are not supported for delivery via Uber Direct. This service is limited to non-controlled medications.
– Stephanie Wells and Ashley Wilson, Center of Excellence Team
